Try our best to serve customers wholeheartedly

Service tenet: Customers are of the utmost importance. We serve them with our credibility.

Service principle: We always keep our promises.

Service promise: Our technical personnel will arrive at the customer's site in Zhejiang Province within 24 hours, and in other regions in China within 48 hours to solve the problem after receipt of their call.

Service content:

Regular checks and maintenance services

Tracking product quality and paying regular visits to our customers.

Itinerantly checking equipment performance regularly or irregularly and delivering parts to the door of our customers.

Real-time Supervision and Complaint System

Implementing a supervision system of after-sale services, including confirmation by customer's signature, random checking of the after-sale services by phone calls, and customer complaint.

Field-instruction Technical Consultation

Giving field-instruction about product operation and offering operation and maintenance manual of the equipment and other related data;

Holding training classes for customers, setting up technical consultation hotline; Replying on customers' questions as fast as possible.

Customized product and consignment available

We can design and manufacture products as per customer's requirements; we also provide spare parts for customers at favorable prices and help for consignment.